Final answer:
A sales associate should follow the store's return policy, listen to the customer's concerns, and check the laptop's condition. If the conditions are met, they can process the return.
Step-by-step explanation:
When a customer wants to return a laptop within a specified timeframe, a sales associate should follow the store's return policy. They should politely listen to the customer's concerns, ask for the original purchase receipt, and check if the laptop is in its original condition with all the accessories and packaging.
If the return falls within the specified timeframe and the laptop is in good condition, the sales associate should process the return. They may offer a refund or an exchange based on the store's policy. They should also provide the customer with any necessary paperwork or instructions for the return process.
It's important for the sales associate to maintain a professional and friendly attitude throughout the interaction to ensure customer satisfaction.