Final answer:
When a sales associate forgets information about a product, it demonstrates absentmindedness. The associate should try to refresh their memory or seek out the correct information again and admit their mistake in order to maintain credibility. Continuous learning and review can help prevent such memory lapses in the future.
Step-by-step explanation:
When a sales associate forgets the information they learned about a portable Bluetooth speaker, it is an example of absentmindedness. This memory error occurs due to breaks in attention, often when our focus is drawn elsewhere. To handle such a situation, the associate can first try to jog their memory by revisiting any notes or materials from the class.
If that does not work, it's best to admit the lapse and seek out the information again, either by asking a colleague, referring to a product guide or the company's training resources. Continuing to provide service without accurate information can lead to misinformation and tarnish the credibility of the associate and the organization.
Acknowledging a mistake and taking steps to rectify it shows professionalism and dedication to good customer service. In the long run, continuous learning and staying updated on product features will minimize the chances of forgetting important details.
Sales associates can also use mnemonic devices or associate new information with existing knowledge to improve recall. Implementing consistent review practices after learning new information can help in solidifying memory and prevent similar incidents in the future.