Final answer:
The face to face communication technique involving a manager talking informally with employees is known as an informal interview. It's an open, guided conversation that can build trust and gather valuable feedback for organizational improvement, provided managers approach it with genuine interest and ensure confidentiality.
Step-by-step explanation:
A face to face communication technique that involves a manager talking informally with employees is known as an informal interview. This technique is akin to a guided conversation where the employees have significant control over the discourse, allowing for openness and a two-way exchange of ideas and insights.
In the scenario of a human services agency, utilizing informal interviews could have been an excellent method for the Executive Director to gauge employees' perceptions of their work environment. This approach promotes open communication, can foster trust, and demonstrates that management values employees' feedback, ideally contributing to making the organization a better place to work.
It is important to note that managerial attitudes, like in the case cited, can significantly impact the effectiveness of these interviews. Managers need to ensure confidentiality and genuinely invest in the employees' responses to encourage honest and productive conversations. Moreover, personal interactions, through informal interviews or small talk, are vital parts of workplace socialization, contributing to a positive work culture.