Question

When troubleshooting no picture on a set-top box, the first of two questions that needs to be asked of the customer is "Do you have more than one TV hooked up to cable?" What is the second question that should be asked?

Answer 1

The second question to ask would be: "Are you experiencing issues with the sound as well?"

Step-by-step explanation:

The second question is crucial in troubleshooting because if both the picture and sound are affected, it might indicate a broader issue with the set-top box, cable connection, or signal transmission. This question helps to discern whether the problem is isolated to the visual display or if it extends to the entire signal reception. If there's no sound along with no picture, it could point to a more systemic issue, such as a faulty cable connection, settings on the set-top box, or signal interruption. Understanding the presence or absence of sound narrows down the scope of potential problems and aids in effective and targeted troubleshooting.

So, in summary, the second question to ask after inquiring about multiple TVs hooked up to cable is whether there are sound issues as well.

Correct answer: Are you experiencing issues with the sound as well?