Final answer:
Jumping right into asking questions without carefully listening to a customer often leads to miscommunication, as it can cause misunderstandings and prevent the building of trust. The correct option is C.
Step-by-step explanation:
When engaging with a customer, listening carefully before beginning to ask questions is crucial to ensure effective communication. Jumping right into asking questions without listening can lead to miscommunication, as it may result in misunderstandings of the customer's needs, concerns, or the context of their inquiry. A failure to actively listen can prevent the building of trust and rapport, which are essential for constructive interactions and problem-solving. On the other hand, when we listen attentively and involve ourselves by asking clarifying questions, it demonstrates interest and leads to active involvement, which is beneficial for both parties in achieving enhanced understanding.
Miscommunication is a result of jumping right into asking questions instead of listening carefully to the customer. When we don't take the time to listen and understand the customer's needs, we may ask the wrong questions or miss important information, leading to miscommunication. This can negatively impact the conversation and make it difficult to build trust or enhance communication.