Final answer:
To improve client retention, businesses should provide exceptional customer service, communicate effectively, and increase client engagement.
Step-by-step explanation:
Improving client retention requires several key takeaways:
- Provide exceptional customer service, being professional and resourceful to gain positive feedback and increase job satisfaction.
- Communicate effectively with clients, building trust and ensuring everyone has the same information about the project and expectations.
- Increase client engagement by offering high-quality services and addressing their needs and concerns.
These strategies can help businesses retain clients and foster long-term relationships.