Question

Which of the following statements about total quality management (TQM) is false?

A. TQM aims at instilling enthusiasm and commitment to doing things right from the top to bottom of the organization.
B. TQM produces significant results very quickly, with very little benefit emerging after the time of six months.
C. TQM doctrine preaches that there's no such thing as a "good enough" and that everyone assumes responsibility to participate in continuous improvement.
D. Effective use of TWM entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
E. Total quality management is a philosophy of managing a set of business practices that emphasizes the continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based web design, benchmarking, and total customers.

Answer 1

The false statement about Total Quality Management (TQM) is that it produces significant results very quickly, with little benefit emerging after six months. TQM is a long-term initiative that aligns with Theory Y, focusing on continuous improvement and employee involvement.

Step-by-step explanation:

The question relates to the principles of Total Quality Management (TQM), which is a comprehensive management approach that focuses on continuous improvement of products and services, involvement of employees at all levels, and customer satisfaction. Among the statements provided, the one that is false concerning TQM is B: TQM produces significant results very quickly, with very little benefit emerging after the time of six months. TQM is a long-term initiative that often requires a significant amount of time to produce results, and the benefits of TQM continue to emerge well beyond the six-month mark.

Statement B is incorrect because TQM emphasizes sustained, long-term process improvements and culture change, which cannot typically be realized in such a short timeframe. TQM aligns closely with Theory Y of management, which assumes that employees are motivated, seek fulfillment in work, and can contribute positively to the organization, suggesting a collaborative environment where creative solutions and continuous improvement are encouraged.

Statements A, C, D, and E accurately reflect the doctrines and goals of TQM, such as instilling enthusiasm, rejecting the mindset of 'good enough,' assuming responsibility for continuous improvement, and focusing on customer satisfaction.