Final answer:
When receiving an incoming call, answer professionally with a greeting and identify yourself, clearly state your intentions, and follow through on commitments you make during the call.
Step-by-step explanation:
The first thing you should do when you receive an incoming call is to answer professionally by greeting the caller and identifying yourself. This sets a positive tone for the conversation and demonstrates professionalism. Much like having a clear and appropriate email address when composing an email, promptly and properly answering a phone call is crucial for making a good first impression. Your introduction should be as courteous as if you were approaching your teacher or a potential employer, respecting the formality of the interaction.
Furthermore, having a structured approach to the call is important. You should clearly state what you would like from the listener after the initial greetings. For instance, if you're reaching out to discuss future plans or network, express your intentions succinctly and politely, as this will help steer the conversation effectively. Remember, the way you communicate, either through email or over the phone, says a lot about you and can affect the outcome of the interaction.
Lastly, always stick to your commitments. If you mention that you will call to check on the status of an application or a question, be sure to follow up as promised. Making note of such commitments on your calendar can help ensure that you do not forget. This level of responsibility and follow-through can build your credibility with your listener, whether it be a teacher, employer, or colleague.