Internet companies prefer customer-online interaction due to the lower cost compared to traditional methods, improved data transmission quality, and faster task completion. They also offer spin-off technologies that enhance customer experience.
The question pertains to why an internet company would prefer customers to interact online rather than in person. There are multiple reasons for this preference. One primary reason is that online interaction costs a fraction of traditional overhead, as it reduces the need for extensive human resources and physical space. This cost efficiency is substantial for the company. Secondly, online interaction can potentially provide better-quality data transmission and make the speed of the task faster, as automated systems can process requests and provide information more swiftly than human operators. Moreover, online platforms can introduce customers to spin-off technologies such as free Internet-based calling and video calling, enhancing their experience and providing more consumer choice.