Final answer:
Employee satisfaction, customer satisfaction, and response time are crucial measures of performance for Internet companies. These reflect both the internal functioning and the customer-facing aspects of the business.
Step-by-step explanation:
Important measures of performance for Internet companies include a variety of factors, reflecting both internal and external perspectives on the business. Employee satisfaction, customer satisfaction, and response time are all critical aspects to consider. Employee satisfaction may be gauged through satisfaction surveys and is important after organizational changes, aiming to assess the impact on the workforce.
This satisfaction can be measured through various questions, such as the degree of recommendation of an organization by an employee, overall satisfaction with a job, and perception of the organization as a whole. Customer satisfaction, on the other hand, is crucial for retaining clients and encouraging repeat business; it may be derived from user responses to services or products.
Finally, response time is an operational excellence metric that reflects how swiftly a company responds to its customers, which can directly influence customer satisfaction and overall perception of the brand. Thus, the correct answer to the question of which performance measures are important for an internet company is 1, 2, and 3.