Final answer:
The service concept is the element of the strategic service vision stated from the customer's perspective, describing the experience and benefits the service is intended to provide.
Step-by-step explanation:
The element of the strategic service vision that is stated from the point of view of the customer is the service concept. This component encompasses the essence of what the service is supposed to deliver from the customer's perspective. It details what customers are supposed to experience and benefit from, focusing on the outcomes they find desirable and the attributes of the service that meet their needs and expectations.
Target market refers to the specific group of customers the service is designed to attract. While operating strategy involves the business's approach to resource management, staff training, and delivery of service, that ultimately shapes the customer's experience. Lastly, the service delivery system is the means by which the service is actually delivered and includes the facilities, processes, and human resources that come into direct contact with customers.
To elucidate with an example, if a restaurant's service concept is to provide a fine dining experience with personalized service, this concept is defined from the customers' viewpoint as they should leave feeling pampered and attended to with high-quality service and cuisine. Therefore, the service concept is intrinsically tied to the customers' perspective and expectations.