Final answer:
The correct answer is 4. Time standards is not a key factor in service system design. Service system design involves various factors such as location, layout, capacity planning, and inventory management.
Step-by-step explanation:
The correct answer is 4. Time standards is not a key factor in service system design.
Service system design involves various factors that help in designing and optimizing the service delivery process. These factors include location, layout, capacity planning, and inventory management.
Location is an important factor as it determines the accessibility of the service to customers. It involves choosing a suitable place where the service can be easily accessed and delivered to the target market.
Layout refers to the physical arrangement of facilities, equipment, and resources within the service system. It influences the efficiency of service delivery and customer experience.
Capacity planning involves determining the capacity of the service system to meet customer demand. It includes forecasting, resource allocation, and scheduling to ensure that the service can handle the expected workload.
Inventory management is crucial in service systems that involve the storage and utilization of goods or materials. It helps in maintaining adequate stock levels and ensuring prompt delivery to customers.
On the other hand, time standards are not typically considered a key factor in service system design. Time standards are more relevant in manufacturing processes where the focus is on optimizing production efficiency and setting performance benchmarks for workers.