Final answer:
Service designers improve empathy and assurance attributes through sophisticated screening methods for hiring and training, ensuring trust and individual care in service delivery. So, the correct answer is option 1.
Step-by-step explanation:
Service designers who invest in more sophisticated screening methods for hiring and training typically aim to enhance service quality attributes such as empathy and assurance. Empathy involves understanding and caring for customers' individual needs, which can be cultivated through careful selection and comprehensive training of service providers.
Assurance, which comprises trustworthiness, confidence, and safety in service delivery, is reinforced when service providers are well-trained and their competencies are aligned with the company's service standards. These aspects are vital for maintaining a strong service ethos and customer satisfaction.
Asymmetric information in the labor market highlights the value of pre-screening to identify potential employees with desirable attributes, such as a high energy level and strong work ethic. Schools and other institutions may play a role in this process, signaling a candidate's hard work and ability through their achievements, such as awards and high grade point averages. Such screening is crucial in service design to ensure reliability and responsiveness, which are also pivotal to service quality.
So, the correct answer is option 1.