Final answer:
Poka-yokes can be an integral part of Service Blueprint in a process by either preventing errors from occurring or alerting users when an error is about to happen.
Step-by-step explanation:
The correct answer to the question is 2. Service Blueprint.
Poka-yokes are methods used to eliminate mistakes in a process by either preventing errors from occurring or alerting users when an error is about to happen. A service blueprint is a design tool that visually represents the customer experience by mapping out the different steps and interactions involved in delivering a service. Poka-yokes can be an integral part of service blueprinting, helping to identify potential areas of error and developing strategies to prevent them.