Final answer:
The best description of a service delivery system is 'Defining the structure required to deliver the service concept', encompassing the organization of inputs such as labor and capital to produce valuable outputs through a well-managed service delivery process. The correct option is 2. Defining the structure required to deliver the service concept
Step-by-step explanation:
The service delivery system refers to the comprehensive process through which a service is delivered to customers. This system includes the definition of the firm, as well as the myriad of decisions that must be made to ensure effective production and service.
It encompasses not only the manufacturing of products but also includes processes like transportation, distribution, and retail sales, each of which must create value for the firm to be successful.
Among the options presented, the best description of a service delivery system would be: 'Defining the structure required to deliver the service concept'.
This aligns with the idea that a firm must organize its resources efficiently to create valuable outputs from inputs such as labor, capital, land, and materials. It is through this meticulous organization and management of resources that the firm can execute its service delivery effectively. The correct option is 2. Defining the structure required to deliver the service concept