Final answer:
A "service factory" is characterized by a low degree of labor intensity and a low degree of interaction and customization, indicating an emphasis on efficiency and standardized services similar to routinized industrial factory settings that capitalize on economies of scale. So, the correct answer is option d.
Step-by-step explanation:
A "service factory" is characterized by a low degree of labor intensity and a low degree of interaction and customization. This relates to the trend seen in industries such as the fast-food industry where tasks become routinized and roles are highly prescribed, leading to positions where workers have little autonomy and are seen as easily replaceable.
In an environment typical of a service factory, the emphasis is placed on efficiency, standardization, and high volume, mirroring traits present during industrialization where workers performed less skilled, standardized tasks in order to produce a larger volume of standard products, benefiting from the economies of scale.
The concept of service factory falls into comparison with the traditional craftwork which required higher skills and customization. Here, the modern factory jobs often require less skill for mass production purposes. Workers in these service factories perform repetitive tasks that do not require much training or interaction with customers, thus the services provided are highly standardized with little need for customization on a per-customer basis.
So, the correct answer is option d.