Final answer:
Managers in service factories and mass services face challenges such as the effects of the shift to service industries, globalization, lessened union influence, work overload, role ambiguity, and difficult work relationships.
Step-by-step explanation:
Challenges for managers employed in service factories and mass services are influenced by a variety of factors in the modern business environment.
The shift from manufacturing to service industries has resulted in the growth of jobs that often feature routinized tasks with little opportunity for decision-making, which can lead to a discouragement of the work ethic. This is often referred to as the "McDonaldization" effect.
Moreover, managers have to navigate the complexities of globalization and the intense competition it brings from foreign producers.
As workplace protection laws have become more robust, there has been a reduced desire for unions, which traditionally played a role in advocating for workers' rights, thereby changing the dynamics within which managers operate.
Finally, work overload, conflict, and ambiguity in managerial roles as well as difficult work relationships are commonplace challenges that managers in these sectors have to deal with.