Final answer:
The fast-food industry is an example of a service industry that involves high judgment exercised by customer contact personnel and low customization.
Step-by-step explanation:
The service industry that fits the description of being high in judgement exercised by customer contact personnel and low in customization is the fast-food industry. Due to the routinized roles and tasks established in fast-food restaurants like McDonald's, workers have limited decision-making power and little opportunity for customization. They are expected to follow prescribed procedures and provide a consistent customer experience.
For example, in fast-food restaurants, the menu items, portion sizes, and preparation methods are standardized to ensure consistency across locations. Customer contact personnel, such as cashiers and order takers, are responsible for accurately taking orders and providing efficient service, but they have limited flexibility to customize orders based on individual preferences.
This industry prioritizes efficiency, speed, and cost-effectiveness over customization and personalized service. While judgment is exercised by customer contact personnel in dealing with customer interactions, the level of customization available to meet individual customer preferences is minimal.