Final answer:
B. False. The primary purpose of a customer relations policy is to encourage and facilitate customer communication regarding their concerns.
Step-by-step explanation:
A customer relations policy is designed to create an environment where customers feel comfortable expressing their concerns. It aims to provide clear channels for feedback, complaints, or queries, ensuring that customers can easily communicate their issues. By encouraging this communication, companies can gather valuable insights into customer needs, address problems promptly, and enhance overall satisfaction. A well-structured policy not only welcomes customer feedback but also outlines how the company will respond, demonstrating a commitment to customer service excellence. Ultimately, the goal is to build stronger relationships with customers by actively engaging with their concerns and feedback.
The correct answer is B. False.