Final answer:
In the collaborating conflict management style, it is true that a CSR and a customer work together to problem solve and find mutually satisfying solutions, aiming for a cooperative resolution.
Step-by-step explanation:
True. In the collaborating conflict management style, a Customer Service Representative (CSR) works with a customer to problem solve collaboratively. This cooperative approach aims to identify a solution that satisfies both parties. By combining ideas and seeking a mutually acceptable resolution, the CSR and customer can address the underlying concerns and find a solution that aligns with both of their goals.
The search for a mutually satisfying solution recognizes the importance of maintaining positive relationships and ensuring customer satisfaction, while also addressing the business's need to adhere to policies and procedures.