Final answer:
Handling an unsatisfied customer correctly and politely can indeed change the customer's perception of your company.
Step-by-step explanation:
A. True
Handling an unsatisfied customer correctly and politely can indeed change the customer's perception of your company. When a customer feels heard, respected, and taken care of, they are more likely to view the company in a positive light and potentially become a loyal customer.
For example, if a customer has a complaint about a product or service, an employee who actively listens, empathizes, and offers a solution can turn a frustrated customer into a satisfied one. This positive interaction can enhance the customer's perception of the company's commitment to customer satisfaction.
Additionally, resolving a customer's issue with politeness and professionalism can lead to positive word-of-mouth recommendations, which can attract new customers and boost the company's reputation.