Final answer:
The statement that customers do not communicate their intent to terminate their relationship with a company is false; customers may choose to express their reasons for leaving, which can be useful for businesses to improve services.
Step-by-step explanation:
The statement 'Once customers make a decision to terminate the relationship, they do not communicate their intent to the company' is false. Customers may or may not communicate their intent to terminate their relationship with a company.
While some customers choose to silently withdraw, others may inform the company of their decision due to various reasons such as dissatisfaction with the product or service, better offers from competitors, or a change in their personal circumstances. It's important for businesses to seek feedback and understand the reasons behind customer churn, as it can provide valuable insights into improving services and customer retention strategies.