Final answer:
The five rules of active listening do not include 'focusing just on the verbal cues,' as active listening encompasses both verbal and non-verbal communication, such as body language and emotional responses.
Step-by-step explanation:
The five rules of active listening include all of the following EXCEPT: D. focusing just on the verbal cues. Active listening involves paying attention to all aspects of the speaker's communication. This includes both verbal content, like words and phrases, and non-verbal expressions such as body language, tone of voice, and facial expressions. It also involves listening for feelings, showing empathy, and responding appropriately to those feelings.
When we engage in active listening, we don't just focus on the content of the message but also strive to understand the full breadth of the speaker's communication. This means acknowledging their emotions, reflecting on them, and offering appropriate feedback without judgment or interruption. Moreover, active listening involves engaging with the speaker by asking clarifying questions and being fully present during the conversation.