Final answer:
StellaService focuses on online customer service performance and may not provide the same service for bricks-and-mortar retailers due to the different dynamics and methodologies required for evaluating customer interactions in physical stores.
Step-by-step explanation:
The query regarding StellaService not providing the same service for bricks-and-mortar retailers appears to be related to the reasons behind business strategies for customer experience metrics and service evaluations within different types of retail environments. StellaService specializes in measuring and benchmarking online customer service performance.
However, the traditional bricks-and-mortar retail environment involves different dynamics and customer interactions, which might not translate seamlessly into the methodologies used by StellaService.
Moreover, customer satisfaction metrics and evaluation methods may vary between online and physical stores, which could be a reason StellaService has not extended their services to the latter.
The discussion on the comeback of physical media suggests a resurgence of interest in physical retail due to predicted market shifts, such as exclusive rights creating fragmentation in digital media access and higher costs for consumers.