Final answer:
When making a reservation, it is important for a concierge to include the confirmation number, special requests, rate codes, and arrival and departure dates under reservation codes to ensure accurate tracking and personalized guest service.
Step-by-step explanation:
When a concierge makes a reservation, it is very important to include specific details under reservation codes. These codes are essential for managing the booking system and ensuring that the reservation is recorded correctly. Critical pieces of information usually included are the confirmation number, special requests, rate codes, and dates of arrival and departure.
Confirmation numbers are unique identifiers for each reservation and are crucial for tracking and verifying bookings. Special requests, such as a preference for a high floor or a late check-out, should also be documented under reservation codes to provide personalized service to guests. Additionally, rate codes indicate the pricing structure or promotional deal applied to the reservation, which is important for the billing process.
Overall, having a systematic approach to reservation codes helps the concierge and the hotel staff coordinate effectively, reducing the chance of overbooking or other errors. This attention to detail also contributes to a smoother and more enjoyable experience for the guest.