Final answer:
Under reservation notes, include the purpose of the concierge's call, specific requests, personal preferences, and a reminder if they plan to follow up with a phone call. Mark your calendar for such follow-ups to provide exceptional customer service.
Step-by-step explanation:
When a concierge calls to make a reservation or inquire about a guest's stay, it is important to take detailed notes to record their requests or questions. In the reservation notes, you should include the purpose of the call, any specific requests or needs mentioned, and relevant personal preferences or requirements that may affect the guest's stay. These notes will help ensure that the service provided is tailored to the guest's expectations and any necessary follow-ups are made. Remember, if the concierge indicates a plan to call back for a status update, it's crucial to document this in the notes and to set a reminder for yourself to stay organized and provide excellent customer service.
For instance, if a concierge requests an early check-in for a VIP guest or asks about the availability of specific amenities, such information should be promptly noted. Additionally, if the concierge mentions that they will follow up with a phone call, make a note of the expected date and mark your calendar.