Final answer:
BlueSky Airlines' reservation office handles both web and counter sales, requiring team members to master the reservation system and customer service skills to manage bookings and inquiries.
Step-by-step explanation:
The reservation office for BlueSky Airlines, Inc. plays a crucial role in ensuring that both web sales and counter sales are facilitated efficiently. In essence, it deals with various business aspects such as customer service, sales channels management, and revenue optimization for the airline.
The reservations team has to be adept at handling customer inquiries, managing bookings via the company's website, as well as processing sales at the airport counters directly. This dual role demands comprehensive understanding of the airline's reservation system, the ability to address customer concerns, and the skill to balance the online and offline sales effectively.