Final answer:
Non-verbal communication is generally more influential than verbal communication, as body language and facial expressions convey significant meaning and affect interpretation, which is influenced by cultural norms.
Step-by-step explanation:
When interpreting messages, the relationship between verbal communication and non-verbal communication is understood to be intricately linked, with non-verbal often having a more influential role in conveying meaning. This notion is backed by research and observations indicating that body language, gestures, and facial expressions can carry a depth of information that often surpasses the spoken word. While verbal communication constructs a clear and direct message, non-verbal cues such as body language and facial expressions add layers of meaning that can reinforce, contradict, or enhance the verbal message, often subconsciously informing the receiver's impression and understanding.
Non-verbal communication or body language is integral in creating impressions in various contexts, including the workplace. Key aspects of non-verbal communication include facial expressions, gestures, posture, and eye contact. For instance, smiles may represent joy, while crossed arms might indicate defensiveness.
Cultural norms significantly influence the interpretation of both verbal and non-verbal communication. The same gesture, such as a thumbs-up, can carry different meanings in different cultural contexts, signifying positive reinforcement in one place while being considered offensive in another. Additionally, our interpretation often includes our personal experience, the context, and other rhetorical elements, further complicating the interplay between verbal and non-verbal communication.