Final answer:
Transformational 'off the scale' changes are most likely to create a huge increase in resistance, while shallow changes result in a slight decrease in resistance.
Step-by-step explanation:
Transformational 'off the scale' changes are most likely to create a huge increase in resistance. These changes involve significant and radical shifts in an organization's processes, structure, or culture. They often require employees to adapt to new ways of working, which can result in resistance due to fear of the unknown, loss of control, or disruption to established routines.
For example, if a company decides to implement a complete digital transformation, transitioning from traditional paper-based processes to a fully automated system, employees may resist this change because they might feel their job security is at risk or that they lack the necessary skills to operate in the new digital environment.
On the other hand, shallow changes would result in a slight decrease in resistance because they involve minor modifications that require less adjustment and disruption.