Question

_____ aims to improve operations throughout the value chain and to deliver products and services that exceed customer expectations.

Select one:
A. Cost and efficency
B. Total Quality Management
C. Innovation
D. Customer mpone the

Answer 1

Total Quality Management (TQM) aims to improve operations throughout the value chain and consistently deliver products and services that exceed customer expectations.

Step-by-step explanation:

The correct answer is B. Total Quality Management. Total Quality Management (TQM) is a business strategy that aims to improve operations throughout the value chain and consistently deliver products and services that exceed customer expectations. TQM focuses on aspects such as continuous improvement, customer satisfaction, employee involvement, and process efficiency. By implementing TQM principles, organizations can enhance their competitiveness and customer loyalty.