Question

Write a Fully developed use case scenario for a customer getting service from an Internet Company. The customer is a new customer. The user must create a new user ID, decide on internet speed, include service address, telephone number, number of devices. The price of the service will depend on the speed. The system automatically bills the customer every month so a credit card MUST be on file. The customer has a choice of modems and routers and install.

Answer 1

A fully developed use case scenario for a customer getting Internet service involves creating a user ID, selecting Internet speed, entering personal and billing information, choosing equipment and installation options, and confirming the arrangement with the company.

Step-by-step explanation:

Fully Developed Use Case Scenario

Imagine a new customer, Alex, wishing to obtain Internet service from an Internet company. The process involves several steps:

1. Alex visits the company's website and navigates to the account creation page.
2. He fills out a form with his name, desired user ID, service address, telephone number, and the number of devices that will connect to the Internet.
3. Alex chooses his Internet speed package, understanding that pricing varies based on speed. Options range from basic browsing speeds to high bandwidth offerings for video streaming and gaming.
4. He selects from a variety of modems and routers, each with different features and prices. Installation services are also selectable, with possibilities for self-installation or professional in-home setup.
5. Before finalizing his options, Alex must enter his credit card information as the system requires this for the automatic monthly billing.
6. Upon submission, the system verifies the data and processes his selections, setting up Alex's account and scheduling the installation if needed.

Throughout the use case, Alex interacts with a user-friendly system designed to ensure a smooth transition into becoming a customer of the Internet company.