Final answer:
The hotel manager's belief that customer satisfaction influences customer loyalty, and that responsive employees and appealing facilities enhance satisfaction, is grounded in business principles. This perspective is corroborated by research into the impact of managerial-employee relations and the appeal of physical environments on consumers.
Step-by-step explanation:
The assertion that a hotel manager believes that customer satisfaction has a positive effect on customer loyalty, and that satisfaction increases when employees are responsive and facilities are visually appealing relates to the study of business, specifically in the fields of customer service management and marketing. This perspective is backed by research which suggests that human interaction, such as the manager-employee relationship, can significantly impact an employee's performance and by extension, the overall service quality provided to customers. A responsive staff and aesthetically pleasing environment contribute to the customer experience, potentially leading to greater loyalty.
Using the location quotient method mentioned, businesses can also understand their market concentration in a specific area. This kind of analysis helps managers identify the potential influences on customer satisfaction and loyalty based on regional factors, such as the prevalence of hotels in a given town compared to the state average. Overall, ensuring a positive relationship with one's manager, providing exceptional customer service, and maintaining appealing physical facilities are all strategies that align with the manager's beliefs and can improve customer loyalty.
In this specific case, the mention of location quotient also relates to business and economics, which informs market research and strategic planning for businesses like hotels. It highlights the importance of understanding industry concentration in a particular area for making informed business decisions.