Final answer:
Causal analysis of customer feedback in a project is a collaborative effort involving the Project Leader, Group Leader, Delivery Excellence Group, and the entire project team. It is crucial for all stakeholder levels to participate actively in order to effectively identify the root causes and plan for improvements.
Step-by-step explanation:
When a project receives customer feedback, particularly feedback that suggests problems or areas needing improvement, it is essential for specific roles within the project team to undertake casual analysis. This activity is vital to identify the cause of the issues and to plan appropriate corrective actions. Although the Project Leader (PL) generally takes responsibility for overseeing the analysis, it should be a collaborative effort. Lessons learned from past evaluations highlight the importance of involving all levels of stakeholders, not just the project leader or members who are seeking the evaluation.
The Project team should work together to analyze the root causes of feedback as they have intimate knowledge of the project's workings. The involvement of the Group Leader (GL) and the OU Delivery Excellence Group (DEG) can also provide additional insights and experience, ensuring a thorough and comprehensive analysis. Each role plays a significant part in the evaluation process to help pinpoint the causes and develop solutions to improve project outcomes.