Final answer:
True, a Complaints Director has the authority to hire an expert to evaluate a regulated member's competence to continue practicing.
Step-by-step explanation:
True, the Complaints Director may indeed hire an expert to assess whether a regulated member is competent to continue practicing in their respective field. The complaints process in professional regulation typically includes a stage where the competence of a practitioner is evaluated if there is a question regarding their ability to safely and effectively carry out their professional responsibilities. For such an evaluation, the Complaints Director often has the authority to engage with an expert who can provide an objective perspective on the member's competence. This step ensures that the public is protected and that the professional standards of the regulatory body are maintained.