Final answer:
True, Philip Crosby is known for the phrases "quality is free" and "zero defects," which represent his approach to quality management and the belief that investing in quality reduces costs and that organizations should target zero defects in their products and services.
Step-by-step explanation:
The statement is true. Philip Crosby, a renowned figure in the quality improvement movement, is indeed credited with the quality catch-phrases "quality is free" and "zero defects". The phrase "quality is free" is associated with Crosby's belief that investing in the improvement of product and service quality reduces costs in the long run and that the cost of preventing defects is far less than the cost of correcting them once they have occurred. "Zero defects" refers to Crosby's philosophy that organizations should aim for products and services without defects to achieve the highest quality. Crosby emphasized that the goal for quality should be perfection, and that any level of defects is too high.