Final answer:
The statement is false; in the context of service quality, access typically refers to the ease with which customers can utilize services, not communication clarity. The term 'transformation' is not one of the four pillars of food security, which are availability, access, utilization, and stability.
Step-by-step explanation:
The statement that access in the context of service quality relates to keeping customers informed in a language they can understand is false. Access, when discussed in terms of service quality, commonly refers to how easily customers can approach or enter the service system, which could include factors like location, transportation, and ease of contact. In contrast, the clarity of information, often described in terms of communication or understanding, might include considerations of the language and comprehensibility of information provided to customers. This is separate from the concept of 'access' in terms of service delivery.
As for the review question, Transformation is not considered one of the four pillars of food security. The four pillars, according to the United Nations' Committee on World Food Security, are: Availability, Access, Utilization, and Stability. Transformation does not fit into this framework.