Question

Choose two of the business functional areas at Sonic Selection that you were introduced to in the Module 1 part of the ongoing project and list two Key Performance Indicators (KPIs) for each business area. The KPIs should be clearly defined and provide information on what measures will be tracked and within what time frame.

Start writing here:
Business functional area:
• KPI 1:
• KPI 2:
Business functional area:
• KPI 1:
• KPI 2:

Answer 1

Two key business areas at Sonic Selection are Sales and Customer Service. For Sales, the KPIs include Monthly Sales Growth and Conversion Rate, while in Customer Service, the KPIs are Customer Satisfaction Score and First Response Time.

Step-by-step explanation:

Key Performance Indicators for Sonic Selection

Business functional area: Sales

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Business functional area: Customer Service

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