Final answer:
Prioritize professional and efficient handling of multiple tasks by acknowledging the customer, asking the caller to hold briefly, and informing the manager of your situation. Ensure to deliver exceptional customer service and maintain professionalism.
Step-by-step explanation:
When faced with the scenario of a customer approaching you with a question, the phone ringing, and the manager paging you, the priority should be to handle the situation with exceptional customer service, professionalism, and resourcefulness. The immediate task is to acknowledge the customer in front of you, signaling that you will be right with them. Next, answer the phone quickly and ask the person to hold, ensuring you communicate that you acknowledge their call and will attend to them shortly. Lastly, respond to the manager's page, if possible, by quickly informing them that you are currently attending to a customer and will get back to them as soon as possible. It's crucial to maintain a professional demeanor and manage these tasks efficiently to ensure a smooth-running of the office and demonstrate your commitment to excellent customer service and respect for the authority of your manager.