Final answer:
The lunch-hour manager at a fast-food restaurant addressed customer complaints about confusing lines by instituting a clear system with floor markings, which improved service efficiency and customer satisfaction.
Step-by-step explanation:
Dealing with customer complaints and providing fair, fast and friendly service can often lead to the need for making tough decisions. In one such instance, as the lunch-hour manager at Gavi's Fast Food Restaurant, I faced complaints about the confusion caused by our system of lining up to pay during a busy lunch hour. To quickly and effectively resolve this issue, I sought feedback from customers and the input of customer service clerks and decided to purchase floor markings to delineate the lines for each cash register. This action not only eliminated the complaints about line-ups but also reduced the stress faced by the clerks and led to an increase in the number of customers served daily, highlighting the importance of swift problem-solving in a business environment.