Final answer:
Crisis management teams should develop a crisis response strategy and can share all crisis related tasks, including dealing with the media. Crisis management is not typically a role for regular customers; hence, the correct answer is d. both a and c.
Step-by-step explanation:
When forming a crisis management team, it is crucial for the team to develop a crisis response strategy and handle various crisis-related tasks. Although they may have to engage with the media, not all members should share this responsibility. It is not advisable for the team to be comprised mainly of regular customers, as they typically would not have the necessary knowledge or skills for crisis management. Hence, the correct answer to the question is that crisis management teams should a. develop a crisis response strategy and c. can share all crisis related tasks including dealing with the media, which makes d. both a and c the appropriate choice.
Factors like the ability to process abstract information, anticipate situations that have never yet arisen, and make individual sacrifices for the greater good, even if not mandated, are essential in effective crisis management. Recognizing the importance of a proactive rather than reactive strategy, where one does not merely await a clear-and-present crisis, is part of effective crisis management planning.