Final answer:
An example of a big business problem that I had to overcome was resolving customer complaints about confusion in the lining up system at Gavi's Fast Food Restaurant. As the lunch-hour manager, I took responsibility for resolving the issue and implemented floor markings to improve customer experience.
Step-by-step explanation:
An example of a big business problem that I had to overcome was resolving customer complaints about confusion in the lining up system at Gavi's Fast Food Restaurant. As the lunch-hour manager, I took responsibility for resolving the issue. I listened to customer feedback and sought out solutions from the customer service clerks, eventually implementing floor markings to show customers where to line up for each cash register.
This action resulted in a reduction in customer complaints and reduced stress for the customer service clerks. The store was able to serve a higher number of customers on a daily basis due to increased efficiency.