Question

If a customer does not have a card in their possession, what appropriate option should be offered to access their funds?

a) Ask them to visit the bank branch
b) Deny access to funds
c) Offer alternate methods like customer service or the website
d) None of the above

Answer 1

Offering alternate methods such as customer service or website assistance is the correct way to help a customer access their funds without a card.

Step-by-step explanation:

If a customer does not have a card in their possession, an appropriate option that should be offered to access their funds is to offer alternate methods like customer service or the website. This could involve verifying the customer's identity and providing options such as a temporary ATM code, arranging an in-branch withdrawal, or using digital banking services to transfer funds. It's important to maintain a high level of customer service while ensuring the security and accessibility of the customer's funds.