Final answer:
To fulfill your duty of care when dealing with an intoxicated customer, assess the situation, ensure their safety, and maintain professionalism.
Step-by-step explanation:
When dealing with an intoxicated customer, it is important to prioritize their safety and the safety of others. Here are some steps to fulfill your duty of care:
- Assess the situation: Observe the customer's behavior and gauge the level of intoxication. If they pose a risk to themselves or others, take appropriate action.
- Ensure their safety: Offer assistance or call for help, depending on the severity of the situation. This may include arranging for a safe and sober ride home or contacting emergency services.
- Maintain professionalism: Remain calm, respectful, and non-judgmental in your interactions with the intoxicated customer. Treat them with dignity while addressing their needs.