Final answer:
Ubiquity refers to being present, appearing, or found everywhere, which makes services and products more convenient for customers due to their wide accessibility.
Step-by-step explanation:
Ubiquity enhances customer convenience. This statement is true. When a product or service is ubiquitous, it means it is available everywhere or very widely accessible. This level of availability naturally makes it more convenient for customers to access the product or service, as they can find it with ease and in numerous locations. For instance, consider the widespread presence of ATMs which allows customers to perform banking transactions from nearly any location, thus enhancing convenience. Another example is the availability of free Wi-Fi in numerous cafes and public spaces, making internet access conveniently available for consumers on the go.