Question

Your customer is frustrated due to an order that hasn't been completed and says the following: This sucks. I already had to take a day off work. Select the best response by the Technician that displays empathy and ownership:

a) I understand, these situations can be frustrating. Let me check on the status of your order and see what I can do to expedite the process.
b) It's not my fault. I'm just the technician. You should contact customer support.
c) I'm sorry to hear that, but I don't have control over order processing. You'll need to contact customer service.
d) Well, delays happen. Nothing I can do about it.

Answer 1

The best response by the Technician that displays empathy and ownership is option a) I understand, these situations can be frustrating. Let me check on the status of your order and see what I can do to expedite the process.

Step-by-step explanation:

The best response by the Technician that displays empathy and ownership is option a) I understand, these situations can be frustrating. Let me check on the status of your order and see what I can do to expedite the process.

This response acknowledges the customer's frustration and empathizes with their situation. The technician takes ownership by offering to investigate the status of the order and taking action to expedite the process if possible.