Final answer:
To identify a customer's current theme pack subscriptions on a trouble ticket, the Service Request Tool is used. This enables support staff to access and view detailed account information with efficiency.
Step-by-step explanation:
To find out the current theme packs the customer subscribes to on a trouble ticket, you can use the Service Request Tool. This tool allows support staff to access the customer's account information and view details about their current subscriptions, including any theme packs they have. When assisting with a trouble ticket, it is imperative to use the correct tool to ensure you can provide accurate and effective support to the customer.