Final answer:
If customer expectation and product performance match, it shows the satisfaction of the customer. Satisfaction occurs when the product meets the anticipated needs and desires of the customer. This concept also applies to job satisfaction, where meeting an employee's expectations leads to a positive outcome.
Step-by-step explanation:
If customer expectation and product performance match, it typically shows the satisfaction of the customer. When customers have certain expectations of a product and the product performs to those expectations, the customer is likely to be satisfied with their purchase. This is because their needs and desires, as anticipated before the purchase, have been fulfilled.
On the other hand, if there is a mismatch between what a customer expects and how a product performs, it could lead to dissatisfaction. This is because the product has not met the pre-purchase conditions that the customer had in mind. Therefore, in assessing job satisfaction through similar questions, if employees' expectations from their job are met, they would likely report satisfaction.