Question

What are the three steps of determining your issue while troubleshooting?

a) Observe, Analyze, Test
b) Test, Fix, Verify
c) Identify, Diagnose, Resolve
d) Report, Escalate, Close

Answer 1

The three steps in troubleshooting are to Identify the problem, Diagnose the cause, and Resolve the issue. Making a list or chart of the known quantities and what needs to be found can be helpful, especially in complex scenarios.

Step-by-step explanation:

When troubleshooting a problem, it is useful to follow a structured approach to ensure that you effectively resolve the issue. The three steps of determining your issue while troubleshooting are typically:

1. Identify the problem - Determine what is not working correctly. This involves understanding the symptoms and recognizing what the expected behavior should be.
2. Diagnose the cause - After identifying the problem, the next step is to find the root cause of the issue. This could involve checking configurations, logs, or system states.
3. Resolve the issue - Once the cause is diagnosed, the next step is to fix the problem. This step may involve repairing, replacing, or reconfiguring system components or software settings, and then ensuring the issue is completely resolved.

It is also important to test after the fix and verify that everything is working as expected. Making a list or chart of the known quantities and what you need to find is helpful in complex troubleshooting scenarios. This systematic approach to problem-solving will help streamline the process and ensure that nothing is overlooked.