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What are the four basic operational methods for call routing?

a. Geographical, Alphabetical, Numerical, Chronological
b. Manual, Automatic, Semi-Automatic, Computerized
c. Landline, Wireless, Internet, Satellite
d. Inbound, Outbound, Emergency, Non-emergency

1 Answer

3 votes

Final answer:

The four basic operational methods for call routing are Manual, Automatic, Semi-Automatic, and Computerized, each involving different levels of human and technological involvement.

Step-by-step explanation:

The four basic operational methods for call routing are Manual, Automatic, Semi-Automatic, and Computerized. Manual routing requires a human, such as an operator, to direct the call. Automatic routing uses a preconfigured set of rules and data to automatically direct calls to the appropriate destination. Semi-automatic routing involves a combination of human and automated processes. Finally, Computerized routing utilizes advanced computer systems and algorithms to determine the optimal path for a call, often used in complex scenarios such as call centers to route calls based on caller data or agent skill set.

User Luke Wallace
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