Question

What would you do if you saw a co-worker being rude to a customer?

Answer 1

To address a co-worker being rude to a customer, stay calm, assess the situation, intervene tactfully, offer assistance, and report it if necessary.

Step-by-step explanation:

If you see a co-worker being rude to a customer, it is important to address the situation in a professional and appropriate manner. Here are some steps you can take:

1. Stay calm: It's important to remain composed and not let your emotions affect your actions.
2. Assess the situation: Determine the severity of the rudeness and whether immediate intervention is necessary.
3. Intervene tactfully: Approach the co-worker privately and express your concerns in a non-confrontational way.
4. Offer assistance: If appropriate, offer to help the co-worker deal with the customer's concern or suggest alternative ways to resolve the issue.
5. Report it: If the behavior continues or is particularly egregious, it may need to be reported to a supervisor or manager.

Remember, it's important to promote a positive and respectful work environment, and addressing rude behavior can help maintain good customer relations.